At Niko Engine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure a smooth experience.
Return Period
You may request a return within 7 days from the date you receive your order. Please make sure the product is unused, in its original packaging, and in the same condition as when you received it.
How to Request a Return
To initiate a return, please contact us within the 7-day period at [email protected] with your order details and reason for the return. Our customer support team will guide you through the process.
Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days. Please note, since we only accept Cash on Delivery, refunds will be issued via bank transfer or store credit as agreed.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if the packaging is opened or damaged. We will clearly specify such items on the product page where applicable.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Please ensure that items are securely packaged to avoid damage during return shipping.
If you have any questions or need assistance with returns, please reach out to us at [email protected].